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IJSTR >> Volume 3- Issue 12, December 2014 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Analysis Level Innovation Of Public Service Field Licensing In The District Pinrang Province South Sulawesi

[Full Text]



Muhammad Nur, Sangkala, Tahir Haning, Badu Ahmad



Index Terms: Innovation, Best Practices, the quality of public services



Abstract: This study aims to describe and analyze the level of public service innovation field permits held by local governments at the district Pinrang, South-Sulawesi province of Indonesia. The approach used is a combination of qualitative and quantitative approaches to case study research strategy. Informant is an element of local government, community leaders, and the user community. While the respondent is the user community and the experts/ expert. Data were obtained through observation, interviews, questionnaires, and tracking documents. Quantitative data analysis techniques using interval scale (Scale Likert) and processed using SPSS software, while the qualitative data analysis techniques using an interactive model which consists of four activities namely data collection, data reduction, data presentation and conclusion. The results showed that (1) Level of innovation of the eight dimensions of best practices; impact, sustainability partnerships, leadership, community development, transfer programs, local context, and gender equality as a whole to obtain an average value high. (2) some aspects that need to be improved so that innovations are being implemented can be the best practices that can be applied in other areas is to improve website performance and user empowerment, and adequate budgetary support (3) The commitment of all members of the organization in carrying out minimum service standards and standard operating procedures, transparency and accountability to be key to the success of service innovation field permits Local Government held in Pinrang.



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