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IJSTR >> Volume 2- Issue 11, November 2013 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Combining TQM, SQM and TOE to attain Educational Excellence

[Full Text]



Ronald Chikati, Nkosinathi Mpofu



Key terms: TQM, Strategic Quality Management, Total Organisational Excellence



Abstract: Many institutions of higher education have recently been subjected to a lot of competition for students and government funding to the extent that to survive and successfully thwart the competition, sound strategic decisions have to be made from an informed position. The heat of the competition could be withstood through strategically aligning organisational core processes with current and dynamic management paradigms like Total Quality Management (TQM), Strategic Quality management and Total organisational excellence approach. Several excellence models world-wide could be the source of internal and external requirements analysis. Some of these renowned models are the Japanese Deming application Prize, the US Malcolm Baldrige National Quality Award (MBNQA), the ISO 9000 standards and the European Quality Award (EQA). The right portfolio mix of these together with the TQM initiatives will enable any tertiary institution to achieve its dreamt vision and mission and become a world-class education provider. However, this calls for everyone to share a collective sense of purpose that is in sync with the strategic objectives of the institution. Top management must show this commitment first and then cascade this value down to all the operational staff. TQM principles are founded from manufacturing industry and hence there is need to adapt them to the service sector like tertiary education. We therefore propose an integration of several TQM frameworks to help institutions to self-assess themselves in order to perform better and survive the tormenting turbulent times in the education landscape.



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