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IJSTR >> Volume 6 - Issue 10, October 2017 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Repositioning The Role Of Human Resources Management On The Improvement Of Electricity Services In State Electricity Company (Pln) Of South Sumatera

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Yohanes Susanto, Mulyadi, Fakhry Zamzam



Strategic Partners, Administration Experts, Employee Experts, Change Agent, Performance



The objective of this study was to examine and influence among the strategic partners, administrative experts, employee experts and agents of change on service performance (Study at the State Electricity Company of South Sumatra). The sample used in this study consisted of 360 population, with 150 sample respondents representing the region, Palembang, Jambi, Lahat, Bengkulu and South Sumatra Regional Office. The sampling method used was purposive sampling, the analysis used is multiple linear regression analysis. Based on the data analysis, the regression equation obtained is Y = 7,206 + 0,514 X1 + 0,215 X2 + 0,884 X3 + 0,109 X4 + e. The result of study by using t test partially had the most dominant influence on the service performance that is employee expert was 0,884. The result of study simultaneously used F-test count was 93,349 or P-value (Sig) 0.000 <α 0,5 meaning that it can be stated that there was a positive and significant influence between Strategic Partner variables, Administrative Experts, Employee Experts and Change agent simultaneously on Service Performance of State Electricity Company (PLN) South Sumatera. The value of coefficient of determination ( was 0.713 this is implied that there was an influence of strategic partners, administrative experts, employees experts and change agents simultaneously on Performance Service of Human resources of State Electricity Company (PLN) South Sumatera of 71.3%. It is suggested that to the state electricity company that partially the strategic partner role had the most dominant influence on electricity service in south Sumatra. This means that the company's strategy to overcome the global competition in the electricity sector, and simultaneously the role of human resources had the most dominant influence. It means that the Company’s commitment in efforts to improve and develop human resources should become a special attention in order to improve the service to customers.



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