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IJSTR >> Volume 4 - Issue 10, October 2015 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

The Influence Of Policy Implementation From The Change Of Institutional Status Toward Quality Of Patient Service In Hospital

[Full Text]



Dadang Kusnadi



Keywords: implementaton policy, institutio status, quality service



Abstract: Fenomenon and comunity problem in goverment hospital management not aware to wont and need public. Silent, safety and consumen satisfaction is fenomenon lack quallity care. Goal this research goal for analysis about influence of policy implementation of hospital change institution status to the quality of patien service in Hospital. Kind of reserch is the quantity desain on approach the eksplanatory survey, research analysis regresi linier multipel with analysis method validitas product moment pearson exam and reliability exam is alpha cronbach technique to hypotesis exam is path analysis and statistic exam (t). Datum transformation is Skala Likert with measurement the method succesive interval. The population one thausand seventh two person with sample technique stratified random sampling, the instrument research is quesioner and interview patien on caunter imforman. The result of assuming research that it is anticipated that implementation of change policy of institution status of hospital “X”, there is significant influence to quality of service of patient (Y) is 66.31% and the other factor (e) is 33.69%. In the implementation factor is significant to positif influence to quality service is communication (X1) is 0,49%, human resources (X2) is 0,25%, disposition (X3) is 0,32% and structure birocratic (X4) is 0,33%. The conculsion from four factor independen variable (X) is the implementation of policy to quality service patient (Y) to influence and can receive in knowledge. To concept the development in implementation of policy need culture job factor, because every product policy to contac direct with the community as to basic public policy.



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