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The Effect Of The Quality Of Pharmacy Services On The Satisfaction Of Non-Bpjs Road Patients And The Impact On Drug Management At Rxtu Hospital. (Case Study At Kuningan Regional Hospital In West Java).
[Full Text]
AUTHOR(S)
Rohani, Aritonang, Derriawan
KEYWORDS
Quality of Pharmaceutical Services, Non BPJS Outpatient Satisfaction, Drug Management
ABSTRACT
Pharmaceutical service is a direct service and is responsible for patients to improve the quality of life for patients. Along with the community's more concern for their health, the higher the demands of the community for the quality of pharmaceutical services provided by the hospital. This study aims to analyze the effect of quality pharmaceutical services on the satisfaction of non-BPJS outpatients and the impact on drug management at the Kuningan Regional Hospital, West Java. The research method used in this research is a survey method. The selection of respondents was carried out using the Accidental Sampling technique on non-BPJS patients at the RXTU Hospital in Kuningan, West Java. Secondary data is a report data and primary data using a validated questionnaire. The approach in this research is descriptive quantitative and statistical data analysis of research results using Structural Equation Modeling (SEM). Data analysis was based on 100 completed questionnaires. The findings of this study indicate that the quality of pharmaceutical services has a direct effect on drug management, namely 0.59. For the indirect effect, it was found that the Quality of Pharmaceutical Services on Satisfaction of Non-BPJS Outpatients and Drug Management was 0.32. The quality of effective pharmaceutical services and high patient satisfaction can improve drug management.
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