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IJSTR >> Volume 10 - Issue 6, June 2021 Edition



International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616



Lean Hospital Approach To Identify Critical Waste In Outpatient Pharmacy Installation Of PKU Muhammadiyah Gamping Hospital

[Full Text]

 

AUTHOR(S)

Baiq Sandi Kartika Sari, Tri Ani Marwati, Muhammad Syamsu Hidayat

 

KEYWORDS

lean hospital, critical waste, pharmaceutical installation

 

ABSTRACT

Lean hospital is a business that is carried out in a sustainable manner by the hospital with the aim of eliminating waste and increasing the value of service products for customers. This study aims to determine the critical waste that occurs in the outpatient pharmacy service at PKU Muhammadiyah Gamping Hospital and its root causes. This type of research is a type of qualitative research with a case study approach. The research subjects were all outpatient faramsi officers at the PKU Muhammadiyah Gamping Hospital. Data collection techniques used questionnaires and in-depth interviews. The analysis technique uses Borda analysis. The results of the analysis show that the critical waste or waste that has the highest ranking is waste waiting with a percentage value of 19%, then the lowest waste is waste human potential of 8%. The root cause of critical waste (waste waiting) is the accumulation of patient prescriptions at certain times due to uneven doctor practice hours. The proposed improvement which aims to minimize waste in the Outpatient Pharmacy Installation is by leveling or called leveling (heijunka) the doctor's practice schedule, which starts at 07.00 on time and the hospital recruits permanent doctors, making it easier to arrange doctor's schedule. In addition, the proposed improvement to overcome other wastes is by applying the 5S method which is believed to be very superior in the lean concept.

 

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