International Journal of Scientific & Technology Research

Home About Us Scope Editorial Board Blog/Latest News Contact Us
10th percentile
Powered by  Scopus
Scopus coverage:
Nov 2018 to May 2020


IJSTR >> Volume 5 - Issue 5, May 2016 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

The Influence Of Quality Services And The Human Resources Development To User Satisfaction For Accounting Computer Study At Local Government Officials Depok West Java

[Full Text]






User Satisfaction, Accounting Computer, Quality Of Service, Human Resource Development



The benefit that is felt directly by the customer in using a computer accounting program into an expectation of users to a product produced by an accounting information system . the existence of accounting system will provide convenience in processing accounting data into an output of financial statements . investors and the public will be easy to read and profit earnings results thanks to sales of computer usage accounting . This study intends to seek clarity from the influence of quality of services and human resource development of the accounting computer user satisfaction . object of research is the environment of local government officials Depok, West Java . The results showed that the effect on the service user satisfaction . And development of employees a significant effect on user satisfaction



[1] Alwi Syafrudin. 2001. Human Resource Management (Strategy Competitive Advantage first edition Yogyakarta: FE UGM.

[2] Aroef, Matias, (1986). "Productivity Measurement Urgent Needs in Indonesia", Jakarta: Prisma.

[3] Djarwanto and Pangestu Subagyo, (1988). "Inductive Statistics", Yogyakarta: BPFE.

[4] Dessler, Garry, (1986). "Personnel Management Techniques and Modern Concepts", Jakarta: Erland.

[5] Ferawanti, (2005). "Effect of Education and Work Experience Against Employee Productivity Section of Nursing at the Orthopaedic Hospital Prof. Dr. R. Soeharso Surakarta. Economic and manejemen Journal, vol 2 of 2012.

[6] Flippo Hasibuan. 2002 Human Resource Management Matter to 6. Jakarta: Earth alphabet.

[7] Hasibuan Malay. 2002 Power Management Man. Jakarta: Jakarta Earth Literacy. (Revised Edition).

[8] Handoko, Hani T., (1995). "Personnel Management and Human Resources", Issue 2, Yogyakarta: BPFE.

[9] Hadari Nawawi, 2011, Research Instruments of Social Affairs, Gadjah Mada University Press, Yogyakarta,

[10] Hedjrachman, Ranupandojo, and Suad Husnan, (1992). "Personnel Management",Yogyakarta: BPFE.

[11] Iqbal, M. Hasan. "Research Methodology and Applications", Jakarta: Ghalia Indonesia.

[12] Malay Hasibuan 2007 Human Resources Management, Jakarta: Earth Literacy

[13] M. Manullang 2005 Fundamentals of Management, Jakarta: GMU Pres

[14] Miftah Thoha, 2005, the Civil Service Management Publisher Kencana in Indonesia, Jakarta,

[15] Notoatmodjo Soekidjo. 2003. Development of Human Resources. Jakarta: PT Rineka Reserved.

[16] Prajudi Atmosudiarjo Moekijat. 2003. Management Kepegawain Jakarta: Earth Literacy.

[17] Sondang Siagian P 2006, Human Resource Management. Jakarta: Earth Literacy

[18] Siagian. 2002 Human Resources. Jakarta: PT. Ranika Notices.