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IJSTR >> Volume 8 - Issue 5, May 2019 Edition



International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616



Relationship Of The Perception Of Quality Service Of Obstetrics With The Level Of Patient Satisfaction In West Bandung Regency Year 2018

[Full Text]

 

AUTHOR(S)

Damai Yanti, Tin Rostini

 

KEYWORDS

perception of the quality of service, patient satisfaction

 

ABSTRACT

Serving the people is a great opportunity for an organization to demonstrate its credibility and its versatility. Thus the implementation of the Government's activities in the region on the basis of the reference to Minimum Service Standards (SPM) will be a guarantee against a society that his needs well served by the Government as the servant of the people. In addition the Minimum service standard can serve as a benchmark the success of local government in organizing the obligation (KEMENPAN-RB 2017).The purpose of this research is to know the relation of perception of the quality of service of Obstetrics (KIA) with the level of satisfaction of patients clinics in West Bandung Regency. The research method used was deskriftif corelation. This research using a sample of clinics that have not been accredited and far from the center of the selected health centers namely Gununghalu, Cililin, Rajamandala, Ngamprah and clinics. Visitor services the patient obstetrics (KIA) in clinics associated at least 3 x 15-year-old ˃ visits with a number of samples of 100 respondents, with divisions in the health Gununghalu 20 respondents, Cililin 15 respondents, Rajamandala 46 respondents, Ngamprah 19 respondents using the quota sampling, the data obtained using questionnaire and in the analysis using the chi square test. Results of the study were patients with less perception of 39 respondents (39%) level of satisfaction with less satisfied 12 of the respondents (12%), whereas patients with good perception 61 respondents (61%) with the level of satisfaction satisfied 88 respondents (88%). the results of the statistics obtained that (pvalue = 0.00) < (α = 0.05). There is a relationship can be summed up the perception of the quality of service to the satisfaction of the patient.

 

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