E-Government: Limitations And Challenges: A General Framework For To Consider In Both Developed And Developing Countries
[Full Text]
AUTHOR(S)
Sulieman A.S Hazineh, Derar Eleyan, Maan Alkhateeb
KEYWORDS
Barriers, Benefits, Challenges, Cloud Computing, Digitalization, Developed Countries, Developing Countries, E-Government, ICT, Government Portals, Opportunities, Ranking.
ABSTRACT
Technology is considered as most dynamic aspect of our life, it affects our living standards, way of living and how we are interacting and proacting, thus we can say that its vital rather than important….
The technological development indeed has transformed the rigid government policies and strategies toward e-government, were as to become more dynamic, responsive, accessible, effective and provided in more efficient matter. The e-government is considered as a main instrument and medium to improve and enable access of various stakeholders including citizens to a wide variety of services, which is in role will improve and enrich the effective usability of information and communication technology (ICT) tools to provide better, improved, advanced, transparent, and reliable sources of services to the macro level of society. Accordingly, the government plans and initiatives shall be available to the public through e-government portals with improved accessibility and high level of security and privacy. Many of developed countries have integrated but up to a certain limit the e-government models whereas other still under development phase and continuous improvements. Nevertheless, along with the recognized and desired benefits and synergies that e-Government may provide to governments, stakeholders and the societies on macro level, it still faces many obstacles and challenges. Therefore, there are always several critical success factors and risks associated with e-Government that we will try to address.
REFERENCES
[1] Khawan, Salim, The Implementation and Challenges of E-government Concept (September 17, 2021). Available at SSRN: https://ssrn.com/abstract=3925744 or http://dx.doi.org/10.2139/ssrn.3925744
[2] S. Kim, “Individual-level factors and organizational performance in government organizations,” J. Public Adm. Res. Theory, vol. 15, no. 2, pp. 245–261, 2005.
[3] Al Mudawi, Naif, Beloff, Natalia and White, Martin (2020) Issues and challenges: cloud computing e-Government in developing countries. International Journal of Advanced Computer Science and Applications, 11 (4). pp. 7-11. ISSN 2158-107X
[4] Abdulkareem et al., Journal of Technology Management and Business Vol. 7 No. 1 (2020) p. 65-74
[5] Abdul Mateen Samsor. (10 February 2020) Published in International Trade, Politics and Development. Published by Emerald Publishing Limited. e-ISSN: 2632-122X p-ISSN: 2586-3932
[6] José Jorge-Pagán, Universidad Ana G. Méndez, jorgej1@uagm.edu , Angel M. Ojeda-Castro, Universidad Ana G. Méndez, aojeda5@uagm.eduIssues, Issues in Information Systems Volume 21, Issue 1, pp. 98-104, 2020
[7] Ruhode, E. (2013). E-government implementation for inter-Organizational information sharing: a holistic approach information system for developing countries, (Doctoral dissertation). Cape Peninsula University of Technology, Cape Town.
[8] Gatautis, R., & Vitkauskaitė, E. (2010). Towards eGovernment Interoperability: Lithuania Case. Journal of IBIMA Business Review, 3, 27-35
[9] Amayah, A. (2013). Determinants of knowledge sharing in a Public Sector organization. Journal of Knowledge Management, 17(3), 454-471
[10] Al-Khanjari, Z., Alanee, A., Kraiem, N., & Jamoussi, Y. (2014). Proposing Real Time Intrusion Detection System Internal Secured Towards a Development of E-Government Web Site. European Scientific Journal, 9(10), 27-37.
[11] Guenduez, A. A., Singler, S., Tomczak, T., Schedler, K., Oberli, M. (2018). Smart “Government Success Factors. Swiss Yearbook of Administrative Sciences”, 9(1), pp. 96–110
[12] Rokhman, A. (2011) Potential Users and Critical Success Factors of E-Government Services: The Case of Indonesia. Proceedings of the International Conference on Public Organization, Yogyakarta, 21-22 January 2011, 231-244.
[13] Basamh, S., Qudaih, H. and Suhaimi, M. (2014) E-Government Implementation in the Kingdom of Saudi Arabia: An Exploratory Study on Current Practices, Obstacles & Challenges. International Journal of Humanities and Social Science, 4, 296-300. http://www.ijhssnet.com/journals/Vol_4_No_2_Special_Issue_January_2014/30.pd
[14] Ahmad, M., Markkula, J. and Oivo, M. (2013) Factors Affecting E-Government Adoption in Pakistan: A Citizen’s Perspective. Transforming Government: People, Process and Policy, 7, 225-239.
[15] Khanh, N., Trong, V. and Gim, G. (2014) The Critical Factors Affecting E-Government Adoption: A Conceptual Framework in Vietnam. European Journal of Business and Social Sciences, 2, 37-54. http://www.ejbss.com/Data/Sites/1/vol2no11feb2014/ejbss-1339-14-thecriticalfactorsaffectinge-governmentadoption.pdf
[16] Q. Cao and X. Niu, “Integrating context-awareness and UTAUT to explain Alipay user adoption,” Int. J. Ind. Ergon., vol. 69, no. September 2018, pp. 9–13, 2019.
[17] A. Alkhwaldi, M. Kamala, and R. Qahwaji, “From e-govemment to cloud-government: Challenges of Jordanian citizens’ acceptance for public services,” 2017 12th Int. Conf. Internet Technol. Secur. Trans. ICITST 2017, pp. 298–304, 2018.
[18] Alabdallat, W. I. M. (2020). Toward a mandatory public e-services in Jordan. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1727620
[19] Almutairi, F. L. F. H., Thurasamy, R., & Yeap, J. A. L. (2020). Historical Development of E-Government in the Middle East. International Journal of Recent Technology and Engineering, 8(5), 748–751. https://doi.org/10.35940/ijrte.e4912.108520
[20] Mees, H. L. P., Uittenbroek, C. J., & Driessen, P. P. J. (2019). From citizen participation to government participation: An exploration of the roles of local governments in community initiatives for climate change adaptation in the Netherlands. January, 198–208. https://doi.org/10.1002/eet.1847
[21] Ahmad, K. M., Campbell, J., Pathak, R. D., Belwal, R., Singh, G., Naz, R., Smith, R. F. I., Al-Zoubi, K., Carter, L., Bélanger, F., Lim, A. L., Masrom, M., Din, S., Chen, Y. C., Dimitrova, D. V., Dodeen, W., Adolph, A., D., A., Bortier, S., … Munyoka, W. (2019). Satisfaction with eparticipation: A model from the Citizen’s perspective, expectations, and affective ties to the place. African Journal of Business Management, 7(1), 157–166. https://doi.org/10.1007/978-3-642-22878-0_36
[22] P.M.T.S.K. Liyanage 1 , G.P.P. Gunatunga2 and P.D.D.M. Wickramasinghe, 2021 International Conference on Advanced Research in Computing (ICARC-2021)
[23] Michael Christofib , Demetris Vrontisb , Manlio Del Giudicec,d,e , Salomi Dimitrioua , Panayiota Michael, E-Government implementation challenges in small countries: The project manager's perspective Loukas Glyptisa , Technological Forecasting & Social Change 152 (2020) 119880
[24] Ziemba, E., Papaj, T., Descours, D., 2014. Assessing the quality of e-government portals – the Polish experience. In: 2014 Federated Conference on Computer Science and Information Systems. 2. pp. 1259–1267. https://doi.org/10.15439/2014F121
[25] Leonidou, E., Christofi, M., Vrontis, D., Thrassou, A., 2018. An integrative framework of stakeholder engagement for innovation management and entrepreneurship development. J. Bus. Res. https://doi.org/10.1016/j.jbusres.2018.11.054
[26] Fan, J., Zhang, P., & Yen, D. C. (2014). Among G2G information sharing government agencies. Information, & Management, 51(1), 120-128.
[27] Savoldelli, A., Codagnone, C., Misuraca, G., 2014. Understanding the e-government paradox: learning from literature and practice on barriers to adoption. Gov. Inf. Q. 31 (SUPPL.1), S63–S71. https://doi.org/10.1016/j.giq.2014.01.008.
[28] Meijer, A., 2015. E-governance innovation: barriers and strategies. Gov. Inf. Q. 32 (2), 198–206. https://doi.org/10.1016/j.giq.2015.01.001.
[29] Al-Hujran, O., Al-Debei, M.M., Chatfield, A., Migdadi, M., 2015. The imperative of influencing citizen attitude toward e-government adoption and use. Comput. Human Behav. 53, 189–203. https://doi.org/10.1016/j.chb.2015.06.025.
[30] Rana, N.P., Dwivedi, Y.K., 2015. Citizen’s adoption of an e-government system: validating extended social cognitive theory (SCT). Gov. Inf. Q. 32 (2), 172–181. https://doi.org/ 10.1016/j.giq.2015.02.002.
[31] Hanna, N.K., 2010. Transforming Government and Building the Information Society: Challenges and Opportunities for The Developing World. Springer, New York, NY.
[32] Henningsson, S., Van Veenstra, A.F., 2010. Barriers to it-driven governmental transformation. In: European Conference on Information Systems Proceedings, Paper 113. Retrieved from. http://aisel.aisnet.org/ecis2010/113.
[33] Syarilla Iryani A. Saany2 , Hamid H. Jebur3, Yousef A.Baker El-Ebiary4 1,2,4 The Effect of PESTLE Factors on E-Government Adoption in Jordan: A Conceptual Model, International Journal of Engineering Trends and Technology (IJETT) – Editor’s Issues – 2020
[34] N. Wang, Y. Xue, H. Liang, Z. Wang, and S. Ge, “The dual roles of the government in cloud computing assimilation: an empirical study in China,” Inf. Technol. People, vol. 32, no. 1, pp. 147–170, 2019.
[35] I. Arpaci, “A hybrid modeling approach for predicting the educational use of mobile cloud computing services in higher education,” Comput. Human Behav., vol. 90, no. January 2018, pp. 181–187, 2019.
[36] C. fei Chen, X. Xu, and L. Arpan, “Between the technology acceptance model and sustainable energy technology acceptance model: Investigating smart meter acceptance in the United States,” Energy Res. Soc. Sci., vol. 25, pp. 93–104, 2017
[37] Y. Liang, G. Qi, K. Wei, and J. Chen, “Exploring the determinant and influence mechanism of e-Government cloud adoption in government agencies in China,” Gov. Inf. Q., vol. 34, no. 3, pp. 481–495, 2017.
[38] jah, A. Omar, H. Lee, R. Hackney, Z. Irani, and R. ElHaddadeh, “Cloud Based e-Government Services: A Proposal to Evaluate User Satisfaction Americas Conference on Information Systems Cloud Based e-Government Services: A Proposal to Evaluate User Satisfaction,” Twenty-third Am. Conf. Inf. Syst., no. 1, 2017.
[39] P. Bakunzibake, Å. Grönlund, and G. O. Klein, “E-government implementation in developing countries: enterprise content management in Rwanda,” Electron. Gov. Electron. Particip. Jt. Proc. Ongoing Res. Proj. IFIP WG 8.5 EGOV ePart 2016, vol. 23, no. February, pp. 251– 259, 2016
[40] P. Joshi and S. Islam, “E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries,” Sustainability, vol. 10, no. 6, p. 1882, 2018
[41] Y. Li, L. Zhu, and W. Tu, “Research on e-government data management in cloud computing environment,” Proc. - 2019 Int. Conf. Smart Grid Electr. Autom. ICSGEA 2019, pp. 289–292, 2019
[42] Malang B.S Bojang: Challenges and Successes of E-Government Development in Developing Countries: A Theoretical Review of the Litera., International Journal of Research and Innovation in Social Science (IJRISS) |Volume III, Issue IV, April 2019|ISSN 2454-6186]
[43] SARRAYRIH, M. A. and SRIRAM, B. (2015), ―Major challenges in developing a successful e-government: A review on the Sultanate of Oman, ‖ Journal of King Saud University, Computer and Information Sciences, Vol:27, pp.230–235. http://dx.doi.org/10.1016/j.jksuci.2014.04.004
[44] GAO, P. and GUNAWONG, P. (2014), ―Understanding eGovernment Failure from an Actor-Network Perspective: The Demise of the Thai Smart ID Card,‖ Centre for Development Informatics Institute for Development Policy and Management, SEED. University of Manchester. The i-Government working paper series
[45] Gilbert Mahlangu, Cape Peninsula University of Technology and Midlands State University, Ephias Ruhode, Cape Peninsula University of Technology, FACTORS ENHANCING E-GOVERNMENT SERVICE GAPS IN A DEVELOPING COUNTRY CONTEXT, Proceedings of the 1st Virtual Conference on Implications of Information and Digital Technologies for Development, 2021
[46] Baheer, B. A., Lamas, D., & Sousa, S. (2020). A Systematic Literature Review on Existing Digital Government Architectures: State-of-the-Art, Challenges, and Prospects. Administrative Sciences, 10(2), 25. https://doi.org/10.3390/admsci10020025
[47] Apleni, A., & Smuts, H. (2020). An e-Government Implementation Framework: A Developing Country Case Study. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics): Vol. 12067 LNCS. Springer International Publishing. https://doi.org/10.1007/978-3-030-45002-1_2
[48] Farzianpour, F., Amirian, S., & Byravan, R. (2015). An Investigation on the Barriers and Facilitators of the Implementation of Electronic Health Records ( EHR ). Scientific Research Publishing, Health (7), 1665–1670. https://doi.org/10.4236/health.2015.712180
[49] Dias, G. P. (2020). Global e-government development: besides the relative wealth of countries, do policies matter? Transforming Government: People, Process and Policy, 10–18. https://doi.org/10.1108/TG-12-2019-0125
[50] Fasheyitan, A. O. (2019). Electronic Government: an Investigation of Factors Facilitating and Impeding the Development of E-Government in Nigeria . August, 402. https://repository.cardiffmet.ac.uk/handle/10369/11156
|