E-Government Sustainability & Governance: A General Framework
[Full Text]
AUTHOR(S)
Basem Nasser, Derar Eleyan, Maan Alkhateeb
KEYWORDS
Digitalization, Developing Countries, E-Government, Empirical Study, Governance, Sustainability, Smart Cities.
ABSTRACT
The rapidly growth nowadays of information technology influence the world in many aspects, such as the e-business, geographical boundaries, government services, and banking sectors,...etc. Currently, the E-government is considered as a vital medium for providing government services with much comprehensiveness and efficiency, were as it improves the government performance credibility and proactivity in addition to enabling quick responses to wide aspects. This paper in specific review and assess the latest literatures related to e-government implementations, factors affecting it or affected by it (two-dimensional assessment) in term of economic sustainability, governance, collaboration, and urbanization. About the effect of e-government on the sustainability indicators, the paper outputs illustrate that digital transformation of government infrastructure and services enhance corruption control and governmental best practices. According to our findings, the paper provides recommendations for better future implementation of e-government and setting the related framework on how to dedicate technology to be used in the process of public sector reform.
REFERENCES
[1] (Leyh, Rossetto and Demez, 2014, Sustainability management and its software support in selected Italian enterprisesApril 2014Computers in Industry 65(3) DOI:10.1016/j.compind.2014.01.005).
[2] Aljarallah, R Lock - Electronic Journal of e-Government, 2020 An Investigation into Sustainable e‑Government in Saudi Arabia, S- academic-publishing.org
[3] United Nations Department of Economic and Social Affairs (UN DESA), “United Nations E-Government Survey 2018: Gearing E-Government to Support Transformation Towards Sustainable and Resilient Socities”, New York: UN DESA, (2018).
[4] International Institute for Applied Systems Analysis (IIASA), "TWI2050 Report: The Digital Revoluion and Sustainable Development: Opportunities and Challenges”, Laxenburg: IIASA, (2019)
[5] L. Waller and A. Genius, “Barriers to transforming government in Jamaica: Challenges to implementing initiatives to enhance the efficiency, effectiveness and service delivery of government through ICTs (e-Government),” Transform. Gov. People, Process Policy, vol. 9, no. 4, pp. 480–497, 2015.
[6] K. Sunassee, T. Vythilingum, and R. K. Sungkur, “Providing improved services to citizens, a critical review of Egovernment facilities,” 2017 1st Int. Conf. Next Gener. Comput. Appl. NextComp 2017, pp. 129–134, 2017.
[7] G. V. Pereira, P. Parycek, E. Falco, and R. Kleinhans, “Smart governance in the context of smart cities: A literature review,” Inf. Polity, vol. 23, no. 2, pp. 143–162, 2018.
[8] R. Fakhoury and B. Aubert, “Citizenship, trust, and behavioural intentions to use public e-services: The case of Lebanon,” Int. J. Inf. Manage., vol. 35, no. 3, pp. 346–351, 2015.
[9] Nurdin, 2018;Nurdin, Stockdale and Scheepers, 2014)
[10] Aljarallah, S., and Lock, R., 2020. An Investigation into Sustainable e-Government in Saudi Arabia. The Electronic Journal of e-Government, 18(1), pp. 1-16, available online at www.ejeg.com
[11] LESSA, L., 2019. Sustainability framework for e-government success. 12th International Conference on Theory and Practice of Electronic Governance. New York: ACM, pp. 231–239.
[12] STOICIU, A. and POPA, A., 2012. E-government – a gateway to the future. Revista de Stiinte Politice, (35), pp. 372–381. STÜRMER, M., 2014. Characteristics of digital sustainability. 8th International Conference on Theory and Practice of Electronic Governance. New York: ACM, pp. 494–495.
[13] Glass, L. M., & Newig, J. (2019). Governance for achieving the sustainable development goals: How important are participation, policy coherence, refexivity, adaptation and democratic institutions? Earth Syst. Governance, 2, Art. no. 100031.
[14] Dhaoui, I. E-Government for Sustainable Development: Evidence from MENA Countries. J Knowl Econ - Journal of the Knowledge Economy (2021). https://doi.org/10.1007/s13132-021-00791-0
[15] Dhaoui, I. (2019c). Achieving sustainable development goals in MENA countries: an analytical and econometric approach. Hal archives, hal-0207548
[16] Mira, R. & Hammadache, A. (2017). Relationship between good governance and economic growth: a contribution to the institutional debate about state failure in developing countries. Hal 01593290 [17] UNU-IAS. (2015). Integrating the governance into the sustainable development goals. UNU-IAS Policy Brief n°3.
[17] J. Sangki, “Vision of future e-government via new e-government maturity model: Based on Korea’s e-government practices,” in Telecommunication Policy, vol. 42, no. 10, pp. 860-871, Nov. 2018, doi: 10.1016/j.telpol.2017.12.002.
[18] S. Khanra and R. P. Joseph, “E-Governance Maturity Models: A Meta-ethnographic Study,” in Int. Technol. Manag. Rev., vol. 8, no. 1, pp. 1-9, Apr. 23, 2019, doi: 10.2991/itmr.b.190417.001.
[19] H. Scholta, W. Mertens, M. Kowalkiewicz and J. Becker, “From one-stop shop to no-stop shop: An e-government stage model,” in Gov. Inf. Q., vol. 36, no. 1, pp. 11-26, Jan. 2019, doi: 10.1016/j. giq.2018.11.010.
[20] B. Estermann, “Development paths towards open government – an empirical analysis among heritage institutions,” in Gov. Inf. Q., vol. 35, no. 4, pp. 599-612, Oct. 2018, doi: 10.1016/j. giq.2018.10.005
[21] A New Secured E-Government Efficiency Model for Sustainable Services Provision Youseef A. Alotaibi* Computer Science Department, College of Computers and Information Systems, UMM Al-QURA University, Makkah, Saudi Arabia. Received 08 Sep. 2020; Accepted 25 Oct. 2020; Available Online 10 Dec. 2020
[22] RAZAVIAN, M., PROCACCIANTI, G. and TAMBURRI, D.A., 2014. Four-dimensional sustainable E-services. 28th EnviroInfo 2014 Conference. Oldenburg: BIS-Verlag, pp. 221–228.
[23] [ASHAYE, O.O.R., 2014. Evaluating the implementation of e-government in developing countries: the case of nigeria. Brunel University.
[24] [LESSA, L., 2019. Sustainability framework for e-government success. 12th International Conference on Theory and Practice of Electronic Governance. New York: ACM, pp. 231–239.
[25] ESTEVEZ, E. and JANOWSKI, T., 2013. Electronic governance for sustainable development — conceptual framework and state of research. Government Information Quarterly, 30(SUPPL. 1), pp. S94–S109.
[26] M. Alhusban, “The Practicality of Public Service Integration”, Electron. J. e- Gov., vol. 13, no. 2, (2015), pp. 94–109.
[27] Y. Lee and S. Park, “Design of a Government Collaboration Service Map by Big Data Analytics”, Procedia Computer Science, vol. 91, (2016), pp. 751–760.
[28] Mohamed Hairul Othman1 , Rozilawati Razali and Mohammad Faidzul Nasrudin International Journal of Advanced Science and Technology Vol. 29, No. 6s, (2020), pp. 2864 – 2876
[29] World Economic Forum (WEF), “The Global Competitiveness Report”, Geneva: WEF, (2017).
[30] M. M. Nielsen, “Governance Lessons from Denmark’s Digital Transformation”, ACM Int. Conf. Proceeding Ser., pp. 456–461, (2019).
[31] The 5th Annual Applied Science and Engineering Conference (AASEC 2020)
[32] Nento F, Nugroho L E and Mada U G 2017 Pengukuran E-Readiness Provinsi Gorontalo Dalam Penerapan Smart Government Prosiding Seminar Nasional GEOTIK pp 176–87 [13] Oktarina T 2017 Tata Kelola Teknologi Informasi Dengan COBIT 5 J Informanika 2(3) 30–8
[33] T. Kalinowski, S. Rhyu, and A. Croissan, “South Korea Report: Sustainable Governance Indicators 2018”, (2018), https://www.sgi-network.org/docs/2018/country/SGI2018_South_Korea.pdf.
[34] MYEONG, S., KWON, Y. and SEO, H., 2014. Sustainable e-governance. Sustainability, 6(9), pp. 6049–6069
[35] Q. N. Nkohkwo and M. S. Islam, “Challenges to the Successful Implementation of e-Government Initiatives in Sub-Saharan Africa: A Literature Review”, Electron. J. e-Government, vol. 11, no. 2, (2013), pp. 253–267
[36] Kovac M 2014 E-health demystified: An e-government showcase Computer 47(10) 34-42
[37] DeLone W H and McLean E R 2016 Information Systems Success Measurement. Found Trends® Inf Syst. 2(1) 1–116
[38] Burdefira 2013 Evaluasi Terhadap Implementasi Tata Kelola Teknologi Informasi Berdasarkan Framework COBIT pada Pemerintah Kota Padang (Padang: Fakultas Teknik Universitas Negeri Padang)
[39] K. Majdalawi, T. Almarabeh and Hiba Mohammad, “E-Government Strategy and Plans in Jorden,” in J. Soft. Eng. Appl., vol. 8, no. 4, 2015, doi: 10.4236/jsea.2015.84022
[40] R. Joshi and S. Islam, “E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries,” in Sustainability, vol. 10, no. 6, June 5, 2018, doi: 10.3390/su10061882.
[41] Ingrams, A. Manoharan, L. Schmidthuber & M. Holzer, “Stages and Determinants of E-Government Development: A Twelve-Year Longitudinal Study of Global Cities,” in Int. Public Manag. J., vol. 0, no.0, Sep. 27, 2018, doi: 10.1080/10967494.2018.1467987
[42] Allam, Z., and Dhunny, Z. A. 2019. On big data, artificial intelligence and smart cities, Cities (89), 80–91.
[43] Yigitcanlar, T., Kamruzzaman, M., Foth, M., Sabatini-Marques, J., Da Costa, E. and Ioppolo, G. 2019. Can cities become smart without being sustainable? A systematic review of the literature. Sustainable Cities and Society, 45 (2019), 348-365.
|